Bill Shoemaker is a Director in the ISG Manufacturing, Communications and Media Industry Vertical Organization performing the role of Vertical Delivery Leader and Global Applications Domain Leader for ISG. He brings extensive experience in strategic outsourcing to ISG’s clients. Bill’s experiences include all aspects of the outsourcing advisory space, including IT Sourcing Strategy, Application Development Maintenance (ADM), Service Level Agreements (SLAs), and Business Process Outsourcing, Governance, offshore delivery, project management and implementation of various software development methodologies. His knowledge comes from practical experience implementing global models and advising clients with their sourcing strategies, transaction and transformation initiatives