How about an introduction for our next speaker that does not feature ‘AI’. Neeraj Manik focuses on delivering business transformation through operating model evolution, powered by technology. A 17-year veteran of IBM, he has grown up in the outsourcing industry, having a front row seat in the evolution of Captives, GCCs and Shared Services.
Neeraj is on the global advisory board of the Shared Services & Outsourcing Network (SSON) and recently wrote an a whitepaper new operating models with IBV. He enjoys using process oriented, data centric and ‘people first’ approach to create shareholder value for clients.