View the Agenda

Thursday, September 14, 2023
8:00 AM - 9:00 AM
Registration & Breakfast
9:00 AM - 9:10 AM
Chairman's Welcome
William Huber
9:10 AM - 9:30 AM
ISG PREDICTS : Sourcing Business Process Capabilities in an AI Enabled World

Artificial Intelligence and other emerging technologies are driving a holistic reimagining of Business Process Outsourcing capabilities in the marketplace across all industries.  ISG will present emerging marketplace capabilities and trends.

robert Stapleton
9:35 AM - 10:05 AM
The Art & Science behind Sourcing for Modern Technology Enabled Business Transformations

The Digital Era has rapidly changed business dynamics and has forced organizations to continuously innovate at an unprecedented level to keep pace with the digital natives. The front office is coming together with middle office and back office – enabled through robust Digital Threads and underpinned by a connected edge, high-performance computing and Artificial Intelligence. However – in these tougher economic conditions access to large upfront capital investment dollars are hard to come but the business transformation needs have not subsided. In this session, the presenter will highlight how organizations need to structure Transformational Managed Services sourcing programs by embedding continuous transformation agendas within large traditional Managed Services engagements – and the best ways to engage with SIs and traditional Managed Services Providers to adapt their proposed delivery approaches and value propositions to meet the organizations’ “run the business” as well as “transform the business” needs. 

Shafqat Azim
10:10 AM - 10:40 AM
INDUSTRY SPOTLIGHT PRESENTATION: AI in Medical Imaging: Early Market Trends and Outcomes

Healthcare is under tremendous pressure given staff and labor shortages and dramatic increase in demand. Increasingly, AI and digital technologies are being seen as the potential solution. We will discuss the challenges and opportunities to AI deployment and adoption and early outcomes.

Sham Sokka
10:40 AM - 11:00 AM

These sessions provide hands-on demonstrations of innovative and cutting-edge technologies that are helping to shape the future of your organization.

11:00 AM - 11:15 AM
ISG INSIGHTS: Making Informed Sourcing Decisions in the Age of Disruption

Sourcing is no longer a “once and done” endeavor.  The days of five, seven and even ten year contracts are a thing of the past - and thank heavens.  In a market that got our attention with RPA, responded to the pandemic with Digital, educated us with Future of Work, intrigued us with the Metaverse and now captivates us with Generative AI, enterprises must act quickly but many are struggling to keep up. The shifting business environment requires new sourcing models.   There is help in sight through research, collaboration with SMEs, and strategic partnerships.  We will examine some of those market changing best practices.

Jan Erik Aase
11:20 AM - 11:50 AM
PANEL: Market Research and Benchmarks to Optimize Your IT Sourcing Strategy

This 30-minute panel discussion explores the latest market trends and the significance of benchmark data in IT sourcing strategy. Industry experts delve into emerging technologies' impact on contract requirements, the shift towards cloud-based services, and the influence of a post-pandemic world on IT contract management. The panel emphasizes the importance of data-driven practices and showcases how benchmark data optimizes contract terms, pricing, and negotiations. Attendees gain insights into leading practices, striking a balance between flexibility and security in the ever-changing technology landscape, and driving efficiency and competitiveness in IT sourcing strategy.

Chris Karalis Rekha Acharya Raja Chaudhuri Raj Ranganatha La Toya Knights Thurman
11:55 AM - 12:25 PM

Generative Ai is all the hype today, how much of it is real and what are some of the most promising use cases for sourcing and sourcing analytics? In this session we will examine how the changing landscape of AI innovation is leading organizations down a new way of thinking and how to help your business take advantage of what's to come.

Olga Kupriyanova
12:25 PM - 1:30 PM
Lunch with Round Table Topics
1:30 PM - 1:45 PM
ISG INSIGHTS : Cloud Sourcing Strategies: Drive Innovation and Avoid Pitfalls

Cloud is the engine for innovation, and sourcing the cloud providers the right way has become a critical business decision. In this session, we will discuss various approaches to cloud sourcing and ways to ensure your sourcing process aligns with your cloud and business strategy, operational capabilities, and business case.

Anay Nawathe
1:50 PM - 2:20 PM
PANEL: Digital Transformation, Technology Advancement and Cybersecurity impacts on Sourcing

Rapid advancements in technology, increased focus on Digital Transformation, expanding cybersecurity threats and a tightening economy are having profound impacts on sourcing transactions. This session will focus on what organizations and Service Providers must contend with when Sourcing for Transformation.

Jeremiah Curvers Gregory Goldstein Shafqat Azim Anay Nawathe
2:25 PM - 2:40 PM
Did You Learn to Negotiate Playing 80's Arcade Games?  

Join me in a unique exploration of negotiation strategies that find their roots in iconic 80's arcade games.  We'll journey through the adventurous worlds of games like Donkey Kong and Dragon's Lair to uncover invaluable insights applicable to modern procurement negotiations. Learn from the unyielding coolness in the face of obstacles from characters like Mario as we discuss the significance of strategy and adaptability. Discover the power of leveraging experiences and embracing stories, inspired by the game Dragon's Lair and Pitfall. Together, we'll navigate the exciting landscapes of these games and their metaphors, weaving them into effective negotiation approaches for today's procurement professionals.

Tyrone Magby
2:40 PM - 3:00 PM

These sessions provide hands-on demonstrations of innovative and cutting-edge technologies that are helping to shape the future of your organization.

3:00 PM - 3:15 PM
ISG INSIGHTS: How to Drive Significant and Sustainable Cost Optimization within the Enterprise

Enterprises are seeking significant and sustainable Cost Optimization solutions in response to market challenges or to free up budget to fund transformational projects.  This session will explore key strategies and lessons learned is executing and sustaining your cost optimization program.

david lewis
3:20 PM - 3:50 PM
Stemming Value Leakage: People and Partnership

Without a doubt, strategic use of outsourcing brings value and benefit to organizations. The path between strategy and realization can include several leakage points that erode the realized value of the outsourcing effort. We will discuss some of these common leakage points and examine how addressing people and partnership considerations can significantly mitigate the risk of unrealized value.

Stephanie Marcon John Crews
3:55 PM - 4:25 PM
PANEL: IT Cost Optimization Strategies, Challenges and Successes 

In today's increasingly dynamic work environment, tried and true cost optimization strategies are delivering mixed results as companies deal with the increasing pace of change and work to optimize intrinsically less stable environments. This panel of professionals will discuss their strategies for managing, optimizing and reducing costs in their organizations. We will discuss challenges to achieving their goals as well as the ways that they achieved success as a roadmap for continuous optimization in any enterprise.

Lara Gorton Mike Austin Juhi Chawla Peter Downey
4:30 PM - 5:25 PM
ISG Startup Challenge

Entrepreneurs behind innovative solutions will each present pitches on why their technology is best and how it will add the most value to business. After some tough questions from our judges, the audience will have their chance to vote on which technology they are more likely to implement within their own organizations. Who should win this startup challenge?

Rob Brindley Mike Austin Rekha Acharya todd Dreger Lalit Ahluwalia Demetrius Curry Rajiv Gupta Tina Mani
5:30 PM - 5:35 PM
Chairman's Close Day 1
5:40 PM - 7:00 PM
Friday, September 15, 2023
8:00 AM - 9:00 AM
Registration & Breakfast
9:05 AM - 9:15 AM
Chairman's Welcome
William Huber
9:20 AM - 9:40 AM
ISG PREDICTS: The Strategy for Doing Business with Microsoft

For most Enterprises, IT spend with Microsoft is in the top 5 providers, and in many cases, is the costliest provider.  Doing business with Microsoft demands a high level of negotiation preparation and proactivity on the part of the Enterprise. Enterprises that underestimate the negotiation effort are certain to spend more with Microsoft than they either need or have planned for.  This discussion covers the most effective approach to the planning and execution of your Microsoft agreement negotiation.

Louis Pellegrino
9:45 AM - 10:15 AM
FEATURED PRESENTATION: How Do You Source for Generative AI

Mastering AI Procurement: Strategic Sourcing of AI Technology and Services for Large Corporations Navigate the complexities of sourcing AI technology and professional services in this crucial talk. Learn about the landscape of AI vendors, and how to select the right vendors and craft effective AI services. Understand how to assemble a competent team capable of identifying optimal AI solutions. This session is invaluable for leaders looking to strategically acquire AI technologies and professional services, integrating innovative AI capabilities into their organizational fabric. 

Prashant Kelker
10:20 AM - 10:40 AM

These sessions provide hands-on demonstrations of innovative and cutting-edge technologies that are helping to shape the future of business.

10:45 AM - 11:00 AM
ISG INSIGHTS: Be Intentional: Creating Your Collaborative, Digital Culture

Modern sourcing approaches require new ways of working and collaborating to ensure success, with the biggest savings occurring through new delivery models and substituting new, digitally-enhanced ways of working for current operating models. To capitalize on the new combined capabilities, intentional steps should be taken to define the desired culture which will draw from the individual entities.  It should not be business as usual.  The key will be educating and aligning team members around the new way to work….and then reinforcing the new behaviors.  

Tammie Pinkston
11:05 AM - 11:35 AM
PANEL: Evolving IT Culture toward Business Outcomes and Partner Ecosystems

Nearly every enterprise is shifting its business strategy to meet ever increasing market demands. In response, technology organizations are being challenged to achieve business-specific outcomes, introduce transformational technology, and adopt faster and more efficient ways of working, while also optimizing the partner ecosystem. This panel will discuss ways technology organizations and their strategic partners are evolving the culture toward adaptability, evergreen skillsets, and operational excellence.

Andrew Miears Sarah Holman Syed A Husain
11:40 AM - 1:00 PM
Design Thinking Workshop / Lunch

Many conferences and summits are good networking events, this session however will turn information into action.  Through a moderated design thinking workshop, ISG will lead the event through a session where every attendee can leave with actionable outputs customised to your own organization. using a mass customized approach, we will walk through a co-creation methodology where you will translate what you've seen, heard and experienced into something real for your organization to make real change.

William Huber Rekha Acharya